Refund policy

If your order arrives damaged, defective, or not as described, contact us within 7 days of delivery with photos of the issue and we'll arrange a replacement or a refund.

Once we've received and checked a returned item (where a return is needed), refunds are issued to your original payment method within 5-7 working days.

Made-to-order and customised pieces are eligible for a refund only if they arrive damaged or faulty — not for a change of mind, since each is made specially for that order.

If an order is cancelled by us — for example because a piece sold out before payment could be confirmed — it is refunded in full automatically.

Business name: Nishyan. Payments are processed securely via Razorpay.